FREQUENTLY ASKED QUESTIONS

Kindly read this, your answer might be right here.

How long will the delivery take?

Our normal delivery timelines are within 24hrs. Should there be an issue with your delivery, we will keep you updated. 

What are the delivery charges

We charge a flat fee of 300 shillings for deliveries within Nairobi and 450 shillings outside of Nairobi. You can also arrange for your own delivery. 

What if I need to change my shipping address?

Simply let us know well in advance of shipping out your order.

 
Can I get same day delivery?

Yes for particular products such a cookies, you might be able to get ‘same day delivery’ if the order is made in the morning.

How do I make a payment?

We currently only accept Mpesa payments to TILL number 5292309.

Can I pay on dleivery?

Yes you can pay once goods are delivered to your address.

 
Can I pay the delivery guy?

Unfortunately we do not allow our delivery agents to collect payments.

What is the shelf life of each product?

Our products will typically have the self life properly defined however, should you need further information, do not hesitate to reach out to us.

How should I store the products?

The cookies should remain in the ziplock bags at all times and in a cool dry place. Keep the other baked products in a cool place as instructed. 

 

 
What is the best way to enjoy cinnamon rolls?

NOTE: Cinnamon rolls are best consumed the same day.

Keep the cinnamon rolls in a tight container and in a fridge for future consumption. Once ready to eat, spread the rolls with your topping of choice and warm for a maximum 30 seconds in a microwave. 

Still have a question?

Please contact us for more information.

Get in touch

Adress

We are fully online. 

DELIVERY Hours

Mon to Fri: 9am – 5pm
Saturday: 9am – 5pm
Sunday: 9am – 12pm

0737893863.

 

E-mail

hello@thepipedream.co.ke